Privacy Policy

Last Updated: January 2025

Introduction

At MicroSale, your trust is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, including but not limited to our POS systems, websites, and customer support. Our goal is to provide a comprehensive point-of-sale (POS) solution for merchants while maintaining the highest standards of data privacy and security.

Our Values

Transparency: We provide clear communication about what data we collect and why.
Customer-First Approach: We use your data solely to enhance your experience with MicroSale services.
Security: We implement robust safeguards to protect your information and regularly review our processes.

What Information We Collect

We only collect information necessary to provide, maintain, and improve our services. This may include:

Personal Identifiers: Name, business name, email address, phone number, and billing information.
POS Usage Data: Information about how you use our POS system, such as transaction data, device configurations, and generated reports.
Support Communications: Records of your communications with our support team.

What We Do Not Collect

Cookies or Tracking Data: We do not utilize browser cookies or similar tracking technologies to collect your browsing habits.
Sensitive Personal Data: We do not collect Social Security Numbers, driver’s license details, or other government-issued identifiers unless legally required.

How We Use Your Information

We use your personal information to:

Provide, Operate, and Support our POS system and related services.
Improve Features based on anonymized, aggregated data.
Notify You about updates, changes, or maintenance to our services.
Respond to Support Inquiries and troubleshoot technical issues.

We do not sell your personal information to third parties.

How We Protect Your Information

MicroSale employs extensive measures to secure your data:

Encryption: All data transmissions are encrypted using industry-standard protocols.
Access Control: We restrict access to sensitive information within our organization, granting privileges only to authorized personnel.
Regular Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.

Although we follow industry best practices to protect your data, no system is completely secure. In the event of a breach, we will promptly notify affected users and take immediate steps to mitigate the situation.

Third-Party Sharing

We share your information only with trusted third parties who help us deliver and improve our services. These may include:

Payment Processors: To facilitate secure transactions.
Cloud Service Providers: For data storage, backups, and other essential infrastructure services.
Customer Support Tools: To streamline communication and resolve issues quickly.

All third-party vendors are required to adhere to strict privacy and security standards that meet or exceed our own.

How Long We Retain Your Information

We retain your data only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and regulatory obligations.
Resolve disputes and enforce our agreements.

When your data is no longer needed, we will securely delete or anonymize it.

How You Can Reach Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:
Phone: 844-454-4900
Fax: 813-651-1197
Email: info@microsale.net
Web: www.microsale.net

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legal requirements. The “Last Updated” date at the top of this page indicates when the latest revisions took effect.

Thank you for trusting MicroSale with your business. Your privacy and security are top priority to us, and we are committed to maintaining that trust through responsible data practices.